Shipping policy

Shipping Policy

Thank you for shopping at The Main Plug. We are committed to delivering your order accurately, in good condition, and always on time.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we are experiencing high order volumes, processing may be delayed by a few days. Please allow additional days for delivery in such cases.

Shipping Rates & Delivery Times

We offer worldwide shipping on all orders. Shipping rates and estimated delivery times are calculated at checkout based on your location.

Standard Shipping: 7–20 business days
Expedited Shipping: 5–10 business days (where available)

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors beyond our control.

Free Shipping

We offer free shipping on orders that meet our free shipping threshold. The threshold amount will be displayed at checkout.

International Shipping

We ship to most countries worldwide. International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier's tracking page.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at support@themainplug.com and we will investigate the matter with the carrier and work to resolve it as quickly as possible.

Damaged Items

If your order arrives damaged, please take photos of the damage and contact us within 48 hours of delivery. We will arrange a replacement or refund depending on the situation.